Front desk with patients. AI on the messages.
Lucco AI gives medical clinics, dental practices, physiotherapy and optometry centres an AI assistant: it answers opening hours, services, fee ranges and appointment enquiries, collects booking intent for the front desk to confirm, and greets patients in English, BM and Chinese — freeing the front desk to care for the patient in front of them.
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A normal day at the clinic?
- Front desk juggling registration and calls; WhatsApp enquiries pile up till closing
- “What time do you close?” “How much for this?” — the same questions, dozens of times a day
- Patients message in English, BM and Chinese all at once — one front desk, constant switching
- Every missed enquiry is a patient walking into the clinic next door
What the AI assistant does in a clinic
- Answers common questions: hours, location, services, fee ranges, panel matters — strictly from clinic-approved information
- Collects booking intent: name, preferred slot, visit purpose — organised for the front desk to confirm (auto-scheduling upgrade on Growth plan, coming soon)
- PDPA compliant: conversation data stored in Singapore, owned by the clinic — the AI never asks for unnecessary health information
- Multilingual reception: English, BM, Chinese — the AI mirrors whichever language the patient uses
- Human handover: anything touching medical judgement is escalated to staff immediately, never answered by AI
Compliance note
The AI assistant answers only clinic-approved general information (hours, services, procedures). It does not give medical advice or diagnoses; all condition-related enquiries are handed to medical staff.
Industry FAQ
How is patient privacy protected?
Conversation data is stored on servers in Singapore, owned by the clinic, PDPA compliant; the AI never asks for unnecessary health information and escalates condition-related questions to staff.
Will the AI give medical advice?
No. The AI answers only your approved general information; condition-related questions get a fixed reply — “our medical staff will assist you” — and are escalated.
Could the AI get a condition or medication wrong?
The AI only answers your approved general information (hours, services, fees). Anything touching condition, medication or diagnosis gets a fixed reply — “our medical staff will assist you” — and is escalated immediately; it never diagnoses.
Your first AI employee is free
500 AI replies a month, no time limit, no credit card. We set you up in order.
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